Where can I get help if gaming starts to become a problem?

If you feel gaming is starting to have a negative impact on your life, please contact the 6030 support team at support6030@malaysia.my to activate self-exclusion or get guidance. We also encourage you to seek help from a qualified counsellor or mental health professional in Malaysia.

6030 Responsible Gaming — Play Smart

Q: How do I set a deposit limit on my 6030 account?

You can contact the 6030 support team at support6030@malaysia.my to request a daily or weekly deposit limit. Our team will help you activate the right limit to suit your needs. Limits that have been set cannot be increased immediately, ensuring effective protection.

6030 believes that online entertainment should be fun, controlled, and safe. This page provides guidance and tools to help you play responsibly.

Health Comes First Self-Limit Tools Available Support Available

Set Your Deposit Limit ● Take a Break When You Need One ● Gaming Is Not a Source of Income ● Protect Minors ● Balance in Life Matters ● Seek Professional Help ● Set Your Deposit Limit ● Take a Break When You Need One ● Gaming Is Not a Source of Income ● Protect Minors ● Balance in Life Matters ● Seek Professional Help ●

6030's Commitment to Responsible Gaming

At 6030, we believe online gaming should be a source of enjoyment — not stress or burden. We are committed to providing a safe, transparent, and responsible gaming environment for all users in Malaysia.

Our responsible gaming policy is built on the principle that every user deserves full control over their gaming experience. We provide practical tools and guidance so you can set healthy boundaries and enjoy entertainment without compromising your personal life, finances, or relationships.

Online gaming is best enjoyed as a leisure activity, not as a source of income or a way to resolve financial difficulties. 6030 encourages all users to always play within their means.

Recognise the Signs of At-Risk Behaviour

It is important to recognise the early signs when gaming begins to have a negative impact on your life. Here are some behaviours to watch out for:

Spending more time or money on gaming than you originally planned.
Playing to escape stress, sadness, or personal problems.
Continuing to play despite significant losses, hoping to "win back" the money.
Hiding your gaming activity from family members or friends.
Neglecting work, family, or health responsibilities due to excessive gaming.
Borrowing money or dipping into emergency savings to fund your play.
Feeling restless, anxious, or irritable when unable to play.

If you identify one or more of these signs in yourself, we encourage you to take self-control measures or seek professional help right away.

Tips for Setting Time and Budget Limits

The best way to enjoy online gaming responsibly is to plan ahead. Here are some practical tips we recommend to all 6030 users:

Play Time Limits

Decide in advance how long you want to play in a single session — for example, 30 minutes to 1 hour. Use your phone's timer as a reminder. When the time is up, stop playing regardless of how the session is going.

Weekly Budget Limit

Set a maximum amount you are comfortable spending on entertainment each week. Money allocated for gaming should come from your disposable income — after all daily expenses, bills, and savings have been covered — not from funds meant for food, rent, or family needs. Treat every MYR you put in as an entertainment cost, not an investment.

Don't Chase Your Losses

One of the key principles of responsible gaming is accepting losses as part of the entertainment experience. Once you reach your preset loss limit, stop playing for the day. Chasing losses almost always leads to even greater ones.

Self-Control Tools on the 6030 Platform

6030 provides several self-control tools that registered users can access to help manage their gaming experience more responsibly.

Deposit Limit

You can set daily or weekly deposit limits to control how much money you add to your account. Once a limit is set, it cannot be increased immediately — a waiting period applies to protect you from impulsive decisions.

Temporary Break

If you feel like you need a break from the platform for a short period — a day, a week, or a month — you can activate a cooling-off period. During this time, you will not be able to log in to your 6030 account.

Self-Exclusion

For users who feel they need a longer break, the self-exclusion feature allows your account to be blocked for an extended period. Contact 6030 support for guidance on this option.

Activity History Review

You can review your gaming history and transaction records in your account at any time. This helps you monitor your play patterns and spending in a clear, objective way.

Minor Protection

The 6030 platform is only accessible to individuals aged 18 and above. We take the protection of minors very seriously and have put in place several measures to ensure they cannot access the platform.

All account registrations require mobile number verification and age confirmation. Any account suspected of belonging to a minor will be investigated and closed immediately. If you are a parent or guardian, we encourage you to use parental control software on any devices shared with children.

If you suspect someone under 18 is using the 6030 platform, please contact our support team immediately at [email protected].

Maintain Life Balance & Get Support

Online gaming is just one of many forms of entertainment. We encourage users to maintain a healthy balance between online activities and their social life, work, family, and physical wellbeing.

A few tips to maintain a healthy life balance:

Make sure you get enough sleep, exercise regularly, and spend quality time with your loved ones.
Do not let online gaming replace the social activities or hobbies you already enjoy.
Review your gaming habits regularly — ask yourself whether playing still brings you joy or has started to feel like a burden.
Talk openly with family members or close friends if you feel gaming is starting to affect your life.

If you or someone you know needs professional help with gambling dependency, we encourage you to seek support from a qualified counsellor or mental health professional. Reaching out for help is a sign of courage, not weakness. For immediate assistance regarding your 6030 platform account, contact our support team at [email protected] or visit our frequently asked questions section.

Related Policies

Frequently Asked Questions Log In

FAQ — Responsible Gaming

You can contact the 6030 support team at [email protected] to request a daily or weekly deposit limit. Our team will help you activate the right limit to suit your needs. Limits that have been set cannot be increased immediately, ensuring effective protection.

A cooling-off period is an option that lets you block access to your account for a set duration — for example, 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or carry out any transactions. It is a useful tool when you feel like you need a short break from gaming activity.

The 6030 platform is only accessible to individuals aged 18 and above. Account registration requires phone number verification and valid personal information. Any attempt by a minor to register or use the platform is strictly prohibited.

If you feel gaming is starting to have a negative impact on your life, please contact the 6030 support team at [email protected] to activate self-exclusion or get guidance. We also encourage you to seek help from a qualified counsellor or mental health professional in Malaysia.

Have questions about self-control tools or responsible gaming features? 6030 Support is available to help you anytime.